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The home network is becoming ever more complex, with mesh Wi-Fi home networks and the growth of connected consumer devices. This poses an installation, configuration and support challenge for service providers, with increasing support costs and potential for customer dissatisfaction.
With CommScope’s service management products you can optimize the delivery and management of your connected-home services. Increase customer satisfaction, improve service performance, and reduce support costs with remote configuration, management and pro-active monitoring and analytics.
We support every customer touch point and more: marketing and sales, operations, call center, etc. Our applications provide visibility, management and control of all manageable devices in the home, including broadband gateways, Wi-Fi extenders, set-tops and smart media devices. They empower the customer to self-install devices and manage their home network so they can resolve issues themselves -avoiding calls to the call center.