SERVASSURE-NXT | ServAssure® NXT Performance Management

Unlock the Full Potential of Your Network

The ServAssure NXT suite delivers comprehensive visibility across your entire service delivery landscape, empowering operators to proactively identify and resolve issues before they affect subscribers. With ServAssure NXT, you can optimize your operations to enhance customer satisfaction and loyalty.

In an era of rapid technological advancement, organizations are evolving their networks toward distributed architectures and next-generation access technologies. ServAssure NXT stands at the forefront of this transformation, helping businesses navigate complexity and achieve remarkable success. Relying on outdated homegrown and open-source solutions is no longer viable in this fast-paced environment—choose ServAssure NXT for a future-proof strategy.

How It Works:
The ServAssure NXT Performance Management system combines intelligent analytics with CommScope's industry expertise, enabling service providers to harness data to prevent and resolve performance issues.

1. Data Collection: Key performance metrics from the network, field service, and subscribers are gathered, normalized, and enriched, ensuring they are readily accessible to the relevant teams and applications.
2. AI-Driven Insights: Our sophisticated platform employs deep analytics to uncover crucial insights regarding your HFC and PON networks, service quality, bandwidth risks, potential service theft, and upsell opportunities—empowering you to make informed decisions and strategic investments.

Proven Benefits:

• Elevate Customer Satisfaction: Reduce call volume and enhance user experience
• Proactive Issue Resolution: Identify and address network issues before subscribers notice
• Significant Cost Reductions: Slash operational expenses with fewer, smarter truck rolls
• Enhanced Technician Efficiency: Improve the quality of technician visits and reduce Mean Time To Repair (MTTR)
• Streamlined Operations: Consolidate OSS tools and processes to save on IT and operational costs
• Risk Mitigation: Safeguard your organization during network transformations

The Comprehensive ServAssure NXT Portfolio Includes:

• Network Performance (ServAssure NXT Analyze)
• Proactive Readiness (ServAssure NXT Alarm Central)
• Analytics and Learnings (ServAssure NXT Insight)
• Network Maintenance and Installation solutions
• Future of Network Management for both HFC and FTTH (ServAssure NXT PON Central)
• AI-Powered Solutions (ServAssure NXT AI)

Globally deployed and designed for both tier-one service providers and smaller organizations, ServAssure NXT is an open, modular solution that can be configured for on-site deployment or as a fully managed cloud-based SaaS solution.

Seamless Integration and Customization

• As an open system, ServAssure NXT provides multiple integration paths, including streaming telemetry for centralized data collection, high-performance APIs for real-time interactions, and a customizable notification system that keeps operators informed with programmatic alarms.
• With patented fingerprinting technology and health scoring, ServAssure NXT offers a unified view of service delivery across all hardware vendors and access technologies.

Our Commitment to Quality and Innovation

• The ServAssure software team adopts a DevOps approach to deliver top-tier software solutions, ensuring rapid feature releases and updates. Through continuous communication and automated testing processes, we maintain an ever-expanding roadmap to deliver ongoing value to our customers.

Join the network management revolution with ServAssure NXT—where innovation meets excellence for a superior customer experience.