Kundendienstautomatisierung

WorkAssure® field solutions

There can be a host of reasons as to why field work wasn’t completed as expected—including traffic delays, customer not being home, wrong parts, or even a technician without the right experience.

With WorkAssure field solutions, service providers can better manage truck rolls to deliver the best customer service. This comprehensive suite of software—also available individually—proactively manages technicians, equipment, service delivery and network integrity by taking advantage of handheld PCs and wireless communications.

Now, service providers can proactively and effectively resolve service issues, minimize customer impact, and deliver improved customer service through a data analytics-driven focus on network intelligence.

WorkAssure field solutions consist of four products that can be deployed together or independently:

• WorkAssure Forecast—for resource quota management
• WorkAssure Perform—for field service optimization
• WorkAssure Router—for street-level routing intelligence
• WorkAssure Arrival—for optimization of the “last mile” subscriber experience

Tap into customer experience know-how with CommScope customer experience professional services: Driving customer satisfaction and loyalty.